Customer Services

ORDER PROCESSING AND DELIVERY

We normally process orders on the day of receipt if they are received by mid-day on weekdays ( except Thursdays when the shop is closed  and bank holidays). Orders taken over the weekend will be processed on the next working day. You will receive confirmation of your order by email.

We despatch small orders via Royal Mail and higher value or weight orders are sent by a national courier.

We offer free delivery on orders over £40. This type of shipment will be made via a courier and will require a signature. Delivery typically takes 3 working days.

We can send your coffee to an alternative address or person.

When ordering we have a ‘special instructions’ facility where you can provide us with the details of where to leave your coffee if you are out.

Royal Mail Shipments

We favour Royal Mail when shipping smaller orders but sometimes we use other guaranteed national courier services.

National courier shipments are often used for coffee orders of 2 kilos or more and other orders of value above £40. These will require the signature of the recipient and we will advise you of the date of the delivery or you may notify us of a specific delivery day on the ‘special instructions’ facility when you order.   Couriers will attempt to re-deliver your product, usually the next day. They will also leave a card so that you may contact them with appropriate instructions.

Outside UK

Yes we cater for overseas customers;  please email us  giving your details.

Can I order and pay by phone?

Yes, please call our shop on 01525 381551 and quote reference WEB247.

Can I pay by cheque?

Yes, please send a cheque made payable to House of Coffee together with your order, and write reference WEB247 on reverse – please allow aditional time (usually 2 or 3 days) for cheques to clear.

REFUNDS & RETURNS 

Please note that none of the items set out below affect your Statutory Rights.

Satisfaction Guarantee House of Coffee

House of Coffee roast and pack all coffee products in house and hence we assure our customers of the utmost quality. We will fully refund returned an un- opened coffee and tea products that are returned to us within 7 days of receipt by the customer. Other goods may be returned for a full refund under the conditions set out below.

Cancelling Orders

Please contact us as soon as possible as we may not have shipped your order and in this case we will simply stop your order and refund you immediately. Under United Kingdom Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within seven days of delivery. However we regret that we cannot accept cancellation of contracts for the purchase of products where food stuffs have been opened – unless the items are of unsatisfactory quality. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty. Returned goods must be in ‘as new’ condition and, if possible in the original box and packaging.

Damaged Goods

We will refund you in full where goods arrive in damaged condition provided that you notify us within 48 hours of receipt. Please email us or telephone us on  01525 381551.

FAQ’s

Where was your coffee roasted?

At The House of Coffee of course! We’ve been roasting in house for nearly 30 years, so we’re quite good at it now! We roast our coffee beans in small batches, to ensure ultimate freshness – often your coffee will be roasted on the same day that it’s sent to you. P.S. We’re one of the few e-commerce sellers who actually roast the coffee that we sell!

You’ve read that we use Arabica Beans; what does this mean?

There are two types of coffee beans, Arabica and Robusta. Arabica beans are slightly larger, and have a more oval shape than the smaller, rounder Robusta beans. There are also grown at higher, dryer and cooler altitude than Robusta beans.

That’s all very interesting, but what does it mean to you?

Well, there’s quite a significant difference in taste between Arabica and Robusta beans. Arabic beans have a diverse taste range, varying from mild and sweet, such as Kona Hawaii, to the sharp and acidic, such as Honduras. Robusta on the other hand, are not so flavourful and can have quite a harsh taste, thus are sold a lot cheaper than Arabica beans. However, they can be used to enhance the flavour of some espresso. That’s why we introduce a small amount of Indian Cherry Robusta beans in some of our espresso roasts – Other than that; we use 100% quality Arabica beans.

Why do we sell coffee in 227, 454 and 908g sizes?

These weights are equivalent to qtr, half and one pound imperial weights. Supermarkets usually sell coffee in these sizes. Also this helps to reduce the postal charge: this way we spend money on coffee rather than postage.

So you’ve got all this lovely coffee; how should you keep it?

Once opened, we recommend that you place your coffee in an air-tight container out of direct sunlight. Alternatively, you could use one of our handy bag sealer clips – they even have a spoon on them so you can measure out how much coffee you want! We don’t recommend storing your coffee in a fridge due to condensation issues but unopened bags can be stored in the freezer to lock in the flavour in for many months.

Fancy roasting your own coffee beans?

You can buy green (raw) beans from us to try roasting at home. By doing it this way you’ll save a bit of money and have some fun. You’ll have to practice quite a bit to get it right, and you can play around with flavours. However, some things are best left to the professionals!

What grind do I need?

Cafetiere: a fairly coarse grind to give maximum infusion whilst being large enough to be filtered out by the mesh plunger
Beans: beans are roasted and left for you to grind. This offers you maximum control of freshness and grind.
Espresso: a fine grind which allows maximum flavour extraction in a short time.
Filter: a medium to fine grind allowing for a good amount of flavour extraction in a fairly short time.
Percolator: coarse-ish grind allowing for the multiple extractions of a percolator.
Turkish: fine powdery grind for making this thick sticky brew.

What’s the difference between single origin and blended coffee?

Aside from the self-explanatory difference – single origin coffees are beans from one country, and blends are mixture of beans from different countries – there are perceptible differences in taste.

Most of the best coffee comes from the Bean Belt. This is basically a ‘belt’ that follows the equator around the earth, encompassing countries no further north than Mexico, and no further south than Brazil. Beans grown in different areas and climates have different tastes. These tastes either work well on their own as a single origin coffee or work well to compliment the taste of beans from other countries. Countries such as Colombia and Guatemala produce beans with good acidity and body, whereas countries such as Kenya produce beans with a complex and bright flavour.

COMPANY DETAILS

House of Coffee is the trading name of Coffee Nip Ltd who are licensed to trade under this name by House of Coffee Ltd for the purpose of e-commerce.

Company number: 7426351

Registered Office Address:
3 Peacock Parade
Lake Street
Leighton Buzzard
Beds LU7 1JH

If you would like to visit our shop or speak with us,
the shop opening times are:

Monday: 9am to 4pm
Tuesday: 9am to 4pm
Wednesday: 9am to 4pm
Thursday: Closed
Friday: 9am to 4pm
Saturday: 9am to 4.30pm
Sunday: Closed

Please add any special requirements to the Order Notes field on the Checkout page.