This used to be my favourite, but the last couple of bags I've bought the coffee has had this unpleasant "woody" aftertaste.
Was disappointed with HoC customer service as well, as I emailed them to let them know about this change in taste, and they emailed back and said they agreed with me and that they'll "do some investigating" their end, then I never heard anything back. I sent another email to express my disappointment and hope that the beans would return to their usual flavour, but I still haven't heard anything on the situation.
Real shame because I loved this coffee, but it's just not the same anymore. But on the bright side I've been branching out to other roasters and have found some other beans that I like so, every cloud...