We aim to provide coffee in a way that promotes equity, values diversity and supports sustainability. We will seek responsibly sourced coffee, fair treatment of growers and workers, inclusive employment and supplier opportunities, and a welcoming, accessible service. We will also work to reduce waste and resource use, and review the evidence behind our suppliers’ environmental and ethical claims.
| Principle | Meaning in coffee provision | Practical actions |
|---|---|---|
| Equity | Fair treatment and access to opportunities, recognising that people face different barriers. | Seek evidence of fair payment and working conditions for growers; provide fair employment practices, accessible training and support for staff who face barriers to progression. |
| Diversity | Including and respecting people from different backgrounds, cultures and circumstances. | Consider a diverse range of suppliers, recruit inclusively, and create a service that welcomes different communities rather than assuming all customers have the same preferences. |
| Sustainability | Supporting the long-term environmental, social and economic viability of coffee production. | Choose suppliers that can explain their sourcing; look for protection of forests, soil, water and biodiversity alongside viable livelihoods for growers. |
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You will see our E·S·D. label on selected products, highlighting credentials such as forest-friendly certification, fairly traded sourcing, support for women producers, carbon neutrality, direct trade, organic production and more.
The credentials vary by product, so please refer to individual product descriptions for details of the certifications and sourcing practices that apply.
As part of our E·S·D. Initiative, we are proud to support Spectrum Community Arts, which provides performing arts workshops for people with disabilities and additional needs. Its accessible, adaptable sessions help participants build self-esteem, develop self-expression and enjoy a welcoming space where they can be themselves.
Discover Spectrum Community ArtsOur Grant Scheme 2027 forms part of our E·S·D. Initiative. Details of how to apply will be published here, together with a link to the application process.
Application link coming soon